RETURN POLICY

Return policy
Our return policy is 30 days for exchange and 15 days for refund. If the 30 days for exchange or the 15 days for refund have passed we cannot exchange or refund your purchase.

To be eligible for a return , your article must be unused and in the same condition that you received it . It must also be in original packaging.

Non- returnable items:
Gift cards
Intimate underwear
Some items of health and personal care

To complete your return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Any item not being in its original state, damaged or have missing parts will not be accepted .

Refunds
Once your return is received and inspected , we will send you an email to notify you that we have received your returned item . We also inform you of the approval or rejection of your refund.
If approved , your refund will be processed and a credit will automatically be applied to your credit card or original method of payment in a number of days.

It may take some time before a refund is displayed.
If after a while you still have not received your refund, please contact us at capitaine@capitainedabord.com or toll free : 1-888-694-0624

Items for Sale
Only regular priced items can be returned , unfortunately the items for sale can not be refunded.

Exchanges
We replace items only if they are defective or damaged. If you need to exchange it for the same item, please send us an email to capitaine@capitainedabord.com and send your article to : 63 Petit-Champlain Quebec G1K 4H5 CA Quebec .

Gifts

Delivery
To return your product , you must send your product : 63 Petit-Champlain Quebec G1K 4H5 Québec CA

You will be responsible to pay for the postage for returning your item . Transport costs are not refundable . If you receive a refund the cost of return shipping will be deducted from your refund.

If you are shipping more than a $100 item, you should consider using a traceable shipping service or purchase shipping insurance . We do not guarantee that we will receive your returned item .